Bochner Eye Institute ReviewsWrite a review
2 Oct 2018
Started at Herzig Eye Clinic, ended up at Bochner Institute: Final Results Depressingly Disappointing
I am a white male, 60+ years old. No major health issues, still working. In 2015, after several years of apprehension and procrastination I finally embarked on the journey to do something about my failing eye sight. After hearing others' personal referrals I got in queue at Herzig Eye Clinic here in Toronto in 2016. It wasn't long before I felt like I was just a number and being rushed through with more discussions about the money and various eye surgery plans. I felt my nervous apprehension was being ignored amidst several appointments. Answers to my questions felt rushed and obviously rehearsed. So I gave up.
Another year went by and the right eye was getting worse even with the progressive lens in my glasses. The left eye had experienced a 'micro-burst' of blood in early 2017 and left me with permanent black/grey floaters which to this day makes it difficult to see properly, especially when reading.
More research on my part (on-line and off) and I ended up selecting the Bochner Eye Institute. I contacted them and finally again got in queue with the help of my own eye Doctor.
The Bochner Institute near Varsity Stadium in Toronto. was also full, with countless patients whenever I was there, but it felt different this time. No questions I asked were brushed aside with a quick answer and I felt less like I was in some 'assembly line' environment. Oh! they were busy for sure, but a friendlier system of organization and process. Eventually, after months of waiting I had Cataract Surgery on the right eye by Dr. Raymond Stein in July 2018.
The plan was to place a superior quality lens in the eye. It would be for distance vision. I had decided to continue to wear my glasses. So the new lens would be clear on the top half and progressive reading on the bottom half. The left eye would be evaluated later on in the future for lens replacement as well.
Like others I took some time away from the office and worked at home. Eye drops, rest etc. all were done properly. However, I soon discovered that I could not see clearly in the distance with the new lens as promised. How was I going to drive or do my job properly! I was scared! The initial post-surgery appointments were done I contacted B.I. in a panic after I spoke to others around me who had successful Cataract operations and learned that they all could see very clearly within a couple of weeks if not days after their own surgeries.
I met with Dr. Raymond Stein again. The advice was to wait and let my Eye Doctor straighten the situation out with a new eye glasses prescription. (I didn't want contact lenses) Appointment was made with my own eye doctor (more waiting)
Oh! my gosh! when I went through that process I learned that my new 'eye lens' was not capable of complete distance vision and a new corrective progressive lens would have to be made for the right eye in my glasses. But wait! there was something else that suddenly became apparent...
My ability a seeing colours was different in each eye. The overhead office lights were a 'warm white' (kind of yellowish) when observed with just the left eye and 'Bright cool white' when observed with just the right eye. And while walking down the office hallways with their beige walls became an odd, unsettling experience. My brain was transmitting light yellow on the left and soft light beige on the right. Reading a document printed on white paper was ridiculous for me as the page or pages were two colours and became an every increasing contribution to feeling exhausted by mid-day.
I again contacted Bochner Institute and asked for an 'Urgent' meeting. I met with Dr. Raymond Stein, just before he was leaving for vacation. It was then that he explained to me that my eye lenses had slowly turned 'yellow' over the years. Similar to the plastic headlight lenses on a car. This had now become obvious since the left eye represented my actual age and the new lens in the right eye was similar to a '10 yr. old'.
Another surprise piece of information! What the heck was I supposed to do now? He said corrective eye glasses would be the direction to take with my own Eye Doctor. Possibly in the future I could pay to have the left eye operated on. He would be willing to 'fit me in' without a long wait.
At that point, I was wearing my original glasses with the right lens removed. The right eye could do nothing properly on its own. No distance or reading. My poor left eye was doing all the work with the old progressive existing eye glass lens remaining. Drug store reading glasses were bought and placed over my own glasses so I could read with the right eye a bit This was done to rest the left eye during my work day. However, the mid-day eye strain exhaustion remained and the whole situation continued almost unbearable. My brain was working hard to interpret the signals coming from my eyes. 'Left to Right and Right to Left' constantly changing depending on what I was trying to do. I could physically almost feel the strain throughout the day.
To spend money on a set of new glasses and then have to discard them after getting something done with the left eye and buying more new glasses to only yet again discard those after the right eye was corrected.
At this point, I am completely dishearten and lost with what to do. The Bochner Institute does not have me scheduled for any further consultations or appointments. A lot of money has been spent, a lot of time and effort put forth for a long period.
My work and leisure time has been severely impacted. I have no desire to participate in any activities anymore. Trips or vacation are not planned. My Wife feels my depression. I can't wait to get home to sleep or fall asleep while watching TV with her.
I didn't get the results that I was led to believe I would have after the cataract surgery. Because they have so many other patients, those with unsuccessful outcomes are just forgotten. I was recently told that the failure rate is about 1 in 500. So this is the 'Lottery' I won.
In a 'perfect world' I would want Bochner Institute to operate on my left eye for free and place the correct 'distant' lens in it. ( Obvious mistake in pre-op measurements for the right eye) Then that would relieve the expense I'll have for a new set of complete progressive lenses in my eye glasses. This hopefully would allow me to return to my 'previous' life with glasses, except now I would be able to see properly again.
Until that day comes if ever, may I suggest to others to be very careful when deciding to get eye operations done. Be sure you know completely what your getting into and if there are any 'guarantees' or warranty etc. to protect against failures of any kind.
For now I remain,
Depressingly Disappointed with Bochner Institute.
25 Jul 2018
DR Stein and staff
I am an RN and have a good idea of excellent care and although Dr's Clinic was very busy, the effeciency was of the best.
My eyes are now in excellent shape and no glasses!!
Can't get better than that. Many thanks to Dr. Stein and his staff.
Sita Moore RN
31 Jul 2017
Excellent experience and results
9 Feb 2017
Bochner sales person dismissive when I said I needed a few days to think...this is my eyes and it's not about $ for me.
Sent me elsewhere for trial contacts to experience mono vision.
I had difficulty with mono vision and she only returned my calls outside the times I specified I could be reached. I tried to call her several times a day and always got her voice mail. I emailed her and she ignored my email. She finally responded six weeks later only after I emailed the office asking if there was someone else who could respond. She sent a long "canned" email which did not respond to my questions. Several times she said "just do it you won't regret it".
Too bad, because I was impressed with her initial presentation and I felt comfortable with the doctor.
That was over a year ago and have not yet had surgery. Unfortunately that experience "stopped me in my tracks" and I was exhausted from running around to get trial lenses & magnifying mirrors (which was never explained!) and leaving messages for the BOchner salesperson. Too bad because several friends and aquaintances are delighted with their Bochner results. Not sure why I received such shoddy treatment.
13 Jan 2015
Thank you Dr. Raymond Stein from Bochner
My appointment was at 7:30am, January 9, 2015 in which the first hour or so were eye tests. I was given a Valium pill to help relax for the surgery. I also met with my surgeon, Dr. Raymond Stein, who is the grandson of Dr. Bochner. He intoduced himself and thanked me for coming in and examined my eyes before surgery. I was then sent to the basement where the surgery room was and my father, who accompanied me, was allowed to come. The surgery room had a glass wall so those sitting in the waiting room could see the surgeries taking place so I got my father to video tape it with my iphone. I lay down on the bed/chair and they stuck tape around my eyes and put eye drops 3 times to numb my eyes. I could see the whole time and was instructed to focus on a green dotted light that was in the middle of red dotted lights. I could see the rotary brush and feel it but no pain. I was told by the assistant nurses (there were 2) that the laser was coming and they were counting down the seconds left...20sec, 15sec, 10 sec, 5 sec, done. There was a slight burning odour. The surgery was at 9:15am and it took about fifteen minutes for both eyes. That was including prep time. I could see so much better after getting up from surgery and was able to read the clock on the wall. I was sent to the recovery room to rest for a few minutes then was examined by one of the staff and given a choice of a Maple Leafs Cap, a Raptors cap or a box of chocolates as a token of their appreciation. I chose the Raptors cap. I was sent home with my father with a goody bag of sunglasses, eye drops, and some oral meds for painkillers. My eyes were very light sensitive and after a couple of hours after the anaesthetic drops wore off, my eyes started burning and stinging, not unbearably but it was uncomfortable. I slept a lot the first two days just trying to rest my eyes. I preferred to be where there was minimal light so I was wearing my shades even indoors. I'm now on my 3rd day and the stinging and burning in my eyes is gone.
I drove my car today a short distance to get some gas and pick up a few groceries.
My vision isn't perfect yet but it's so wonderful waking up and being able to see the time on the clock and not having to reach for glasses or worry about putting in contact lenses.
I thank Dr. Raymond Stein and all the staff at the Bochner Institute for repairing my eyes. I only wish I had done this a long time ago.
2 Jun 2014
6 Apr 2014
Superb Care at Bochner
5 Apr 2014
Exceeded Our Expectations
25 Jan 2012
No more glasses!
I was very nervous on the day of the surgery but the staff was incredibly kind, friendly and supportive and they answered all of my questions in an understanding and professional manner. Dr. Stein was amazing - his caring nature comes through in the way he communicates with his patients and I knew that I was in good hands. The healing was much quicker than I expected and I was seeing 20/15 a couple of days after the surgery! Four years later, and I'm still doing great!
I would recommended Bochner to anyone interested in getting the best care for their eyes!
19 Jan 2012
I feel I was scammed ;(
When I arrived for my surgery, I was given a Valium in the waiting room so that I would be calm during the procedure. When I met with the Doctor about 30 mins later, he checked both my eyes. I told him I was just getting my right eye done, and he said his chart had me listed for both eyes, and that I would feel off balance if I only had one done. He said he could do both that day, and have the saleswoman make up a payment plan. I was really put on the spot and if I hadn't been medicated I think I would have just canceled and rebooked. The sales woman said it was fine and they would need me to pay the balance by the new year. Stressed enough as was, I agreed. After the surgery, when I was being helped out the door, the saleswoman told me that they would like me to pay the bill by Dec 20th.
The surgery went fine, but I feel like I was manipulated by the sales staff. I haven't been able to pay the balance yet because $2700 isn't exactly pocket change, and 3 weeks was not enough time to raise the funds on my salary (at X-Mas, no less!) I really don't think it was right to get me to agree to having both eyes done after I was given Valium. I was about to go in to pay the rest of the bill today, but now I am wondering if I should talk to the Better Business Burea or the Canadian Examiners in Optometry?